Returns & guarantee
Take your time to see your choice at home.
14 days to decide
When buying online as a consumer, you can withdraw within 14 days of receipt without giving a reason. Let us know your decision within that period at info@framewinkel.nl. The model form on our Right of withdrawal page is there to help; a clear statement of your own is also sufficient.
Then 14 days to return
Return the products within 14 days of notifying us that you wish to withdraw. Ask us for return instructions and protect the corners and acrylic glazing carefully. Preferably use the original packaging; it is not a requirement for exercising your right of withdrawal.
Return costs and refunds
For a standard withdrawal, you pay the direct return costs. If you withdraw from the entire purchase, we also refund the cost of our cheapest standard delivery. Refunds are made within 14 days of your notification, using the same payment method. We may wait until the products are returned or you have provided proof of return.
View at home
You may inspect a frame as you would in a shop. You may only be liable for any loss in value caused by handling beyond this. This does not limit your statutory rights if a product is faulty.
Something is damaged
Let us know and include photos of the frame, the damage and the packaging in your message. This helps us assess the issue properly.
Statutory guarantee
A product must meet the standards you can reasonably expect of it. Report a fault to our customer service team; we will consider a suitable solution, such as repair or replacement. Your statutory rights apply in addition to the cooling-off period.